New Scottish Government Toolkit set to make communication with public services easier

No one likes communication with public services to be harder than it needs to be. 

Communication Inclusion People co-produced Scottish Government’s Foundation Inclusive Communication Toolkit. 

The toolkit will help services to make communication easier for everyone. 

Easier, inclusive communication leads to better outcomes for individuals, families, communities, services and Scotland.  

Communication Inclusion People co-produced the toolkit with people who communicate in diverse ways, experts and public service representatives.  

The toolkit is free for anyone to use. It is communication inclusive. It will appear on Scottish Government’s website from 11am Tuesday 24^th March 2026.

Lived experience expert, Elliott James Pettitt who worked on the toolkit said

“Good communication makes me feel included. It makes me feel like I matter, that I have something to give, and I am valued.” 

Kim Hartley Kean, Toolkit Project Director and Director of Communication Inclusion People said, “We hope the toolkit helps to bring down the communication barriers that get in the way of communication equity and inclusion. If services use it well, it will help to create a kinder, fairer, and more communication inclusive Scotland. That would be great for everyone!”